MyKad glitch resolved, says NRD

The identity card of Perlis mufti’s daughter is ready to be collected

 SUMAIYAH Syahidah, the daughter of Perlis Mufti Dr Juanda Jaya, can now collect her MyKad at the Sarawak National Registration Department (NRD) office.

 In a statement released by the NRD on Sunday, its director-general, Datuk Jariah Mohd Said, said the department apologised for the misunderstanding and problems encountered by Dr Juanda.

 ”The department in Sarawak did not mean to deny his (Dr Juanda’s) daughter’s rights and citizenship.

 ”Its management has identified the problem and efforts to improve the weakness have been taken so that officers at the counter can perform their duties professionally, apart from being helpful.”

Dr Juanda issued a statement on Dec 23, expressing shock that the Kuching NRD office had told him his 12-year-old second child was not recognised in their records as a citizen. He was also asked to produce  his marriage certificate.

 Dr Juanda, who is a Melanau and married to an Indonesian, said his daughter’s MyKad application should have been approved since the Melanau community was clearly stated in the Federal Constitution as Bumiputeras.

 Home Ministry secretary-general Tan Sri Mahmood Adam said previously, parents had to present a copy of their marriage certificate when applying for their first child’s identification card to check against details recorded by the NRD. He said it wouldn’t be necessary to show the marriage certificate for the subsequent children, as the information would have been updated.

 ”From 2009 onwards, there is no longer any need to show the marriage certificate when applying for a MyKad as the details would already have been recorded when the application for the child’s birth certificate was made,” he said.

 ”What happened in this case was a mistake by the officer manning the counter. The NRD records are on par with world standards and are up to date.

“This is why we can make new passports in an hour or less, without the hassle of bringing too many documentation.”

 Mahmood said this was the first time such a problem had been encountered in the past 10 years.

 ”Human errors do happen despite our efforts to ensure that experienced and well-trained officers are stationed at the counters.

 ”Our duty is to make people’s lives easier and we are always willing to change or upgrade our procedures.”

Article source: http://www.nst.com.my/local/general/mykad-glitch-resolved-says-nrd-1.24249

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